1. How long will it take to receive my order?

• Our shipping times vary depending on your location. Typically, it takes 10-15 days for your order to arrive after it has been shipped. Please note that actual shipping times may vary.

2. Why can’t I get next-day delivery?

• Since most of our warehouses are internationally based, our shipping and handling times vary, making next-day delivery unavailable. We focus on ensuring your order is processed with care and quality before shipping.

3. What is the processing time for my order?

• Once your payment is confirmed, we dispatch your order to our suppliers for order verification, tailoring, quality checks, and packaging. This processing time usually takes 1-4 days.

4. How can I track my order?

• After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly from our website at any time.

5. What if my tracking number doesn’t work?

• While most of our shipping partners offer tracking services, there may be instances where tracking is not available. If you encounter any issues with your tracking number, please contact our customer support for assistance.

6. Why is my order taking longer than expected?

• Shipping times can be influenced by various factors, such as customs clearance, public holidays, or unforeseen delays by the carrier. We appreciate your patience and encourage you to contact us if your order is significantly delayed.

7. Can I change my shipping address after placing an order?

• Yes, if you need to update your shipping address, please reach out to our customer support team immediately. We’ll make every effort to change the address before your order is processed and shipped. However, once an order has been shipped, we are unable to modify the shipping address.

8. What should I do if my order doesn’t arrive within the estimated time?

• If your order hasn’t arrived within the estimated timeframe, please contact our customer support team. We’ll investigate the issue and work to resolve it as quickly as possible.

9. What if I’m not satisfied with my purchase?

• If you’re not completely satisfied with your purchase, contact us within 14 days of receiving your product. We’ll work with you to provide a full refund, partial refund, or store credit, depending on the situation.

10. What should I do if my product arrives damaged or defective?

• If your item arrives damaged or defective, please send us a photo of the issue. We will issue a full refund or send a replacement at no additional cost to you.

11. Do I need to return the product to get a refund?

• No, we do not require you to return the product. Your satisfaction is our priority, and we’ll resolve any issues without the need to send items back.

12. How long does it take to process a refund?

• Refunds are typically processed within 5-10 business days after approval. Store credit is available immediately after approval.

13. How can I contact customer support if I have concerns?

• If you have any concerns or need assistance with your order, please contact our customer support team at info@thehomezzy.com. We’re here to help!